Refund and Return Policy

Effective Date: March 25, 2025

At Crystalsora, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a clear and easy refund and return policy.

Return Eligibility:

  • Returns are accepted within 30 days of purchase.

  • Items must be unused, in their original condition, and with the original packaging.

  • To initiate a return, contact us at info@crystalsora.xyz or call 070 5122 0230 for a return authorization.

Refund Process:

  • Once we receive the returned item, we will process your refund within 7-10 business days.

  • Refunds will be issued to the original payment method.

  • Please note that shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately. We will arrange for a return or exchange at no additional cost to you.

Exchanges:

  • If you would like to exchange an item for a different size or color, please contact us within 30 days of purchase. We will assist you with the exchange process.

Exceptions:

  • Certain products, such as opened or used cosmetics, may not be eligible for a return.

Contact Us: For any questions or concerns about our Refund and Return Policy, please contact us at:

Thank you for shopping with Crystalsora.